Ozlem Akcay Kasapoglu
Istanbul University, Turkey
Title: Selection of the forecasting model in health care
Biography
Biography: Ozlem Akcay Kasapoglu
Abstract
Operations management in service industry, expecially in Health Care is so crucial. There is no sector that the importance of planning could be underestimated, hospital management is one of them. It is the one that effects human life, for that reason forecasting should be done carefully. Forecasting is one of the first steps in planning, the success of the plans depends on the accuracy of the forecasts. In the service industries like the hospitals, there are many plans that depends on the forecasts, from capacity planning to aggregate planning, from layout decisions to the daily schedules. In this paper, many forecasting methods are studied and the accuracy of the forecasts are determined by the error indicators.