Day 2 :
Keynote Forum
Michelle Black
University of Queensland, Australia
Keynote: Combatting compassion fatigue: Th e care professional’s resilience program
Time : 9:30-10:15
Biography:
Michelle Black is a Consultant, Educator and EAP Practitioner. She is an Advocate for leveraging the evidence to solve industry problems. She developed Australia’s fi rst evidence based program to combat compassion fatigue among community care professionals and has more than 20 years’ of experience in leading organizational
development and change in the commercial, government and not for profi t sectors. She is a Registered Counsellor and a Fellow of the Australian Institute of Training and Development. She has a Master of Counselling and a graduate certifi cate in Corporate Management. As an Advocate for people thriving in the workplace, she has
presented research on Compassion Fatigue at a number of national and international conferences and published peer reviewed articles in the Counselling Australia Journal and the Australian New Zealand 17th International Mental Health Conference papers. She is a PhD student at the University of Queensland and continues to advance
the research on Compassion Fatigue.
Abstract:
Articulated as the cost of caring for clients that have experienced trauma (Figley, 1995), the phenomenon of compassion fatigue (CF) also known as secondary traumatic stress (STS), is presented from a study of empirical research relating to CF among care professionals. Th e research uncovered, the symptoms, prevalence, risk
factors and best practice interventions identifi ed to alleviate individual experiences and symptoms of CF. Populations explored include; nursing, counselling, social work, hospice care, residential care, mental health and military health care professionals.The research informed the development of an evidence based program, combatting compassion fatigue; the care professional’s resilience program. The program incorporates a combination of best practice interventions to educate, develop selfcare, and develop emotional intelligence and problem solving capability to foster resilience, reduce the risk and alleviate experiences of CF. An independent pilot study of the program facilitated using the Eagala Model, occurred with a purposeful sample of 10 community care professionals (CCPs) working in residential care facilities in northern new south wales who self-nominated to participate in the program. Pre and post assessment occurred using the professional quality of life (ProQOL) scale (Stamm, 2010), as a screening tool and the Genos emotional intelligence self-test (Genos, 2015) to understand emotional intelligence factors. An analysis of the variance between the pre and post tests revealed ProQOL scores for compassion fatigue and burnout decreased whilst compassion satisfaction scores increased. Th e Genos emotional intelligence analysis found a statistically signifi cant improvement in overall emotional intelligence (p>0.05) and statistically signifi cant improvements (p>0.05) in the emotional intelligence factors of emotion self-management, emotional expression, emotion self-control and emotion awareness of others. Understanding the increasing demands, high staff turnover and limited capacity to release care professionals from their workplace, further research has commenced to undertake a clinical trial of the Combatting Compassion Fatigue. Care professionals resilience program facilitated in a blended learning mode using workshops, online learning and support resources to optimize access and engagement in the program for nursing healthcare professionals in highly demanding, high stress and high stakes environments
- Hospital Management and Nursing | Telemedicine and healthcare Administration | Patient Safety | Infertility & Related Disorders: Diagnosis, Treatment & Management | Menopause & Contraception | Health Care Technologies and Tele-Medicine
Location: Vasco de Gama 2
Chair
Michelle Black
University of Queensland, Australia
Session Introduction
Antonio Jose Lopes de Almeida
Sao Jose Hospital | Portugal
Title: Hospital management and nursing
Time : 10:15-10:50
Biography:
Antonio Jose Lopes de Almeida has a Master's Degree in Nursing from the School of Nursing in Lisbon (ESEL) since 2012. He is a Specialist in Medical-Surgical Nursing at the School of Nursing of Lisbon (ESEL) since 2012.
He has worked as a Nurse in the Hospital Center of Central Lisbon (CHLC), Sao Jose Hospital, in the Neurocritical Intensive Care Unit, since 1992. He is also a Guest Assistant Professor at the Department of Adult and Elderly
Medical-Surgical Nursing at the School of Nursing of Lisbon (ESEL) since 2007, a member of the Nursing Section of the Portuguese Society of Intensive Care (SPCI) in the triennium 2018-2020, Vice-President of SPCI for the triennia 2012-2014 and 2015-2017 and President of the Nursing Section of SPCI in the 2006-2008 and 2009-2011 triennia.
Abstract:
Justifi cation: Hospital management is always based on its quality cost structure, which are the costs linked to quality control in the production, logistics of a product or service. It should be borne in mind that it is necessary to maintain permanent investments not only to acquire quality but also to
maintain it. The costs of intensive care continue to rise (since the 1970s).
The implementation of protocols results in reduction of costs/gains for the patient, evidence-based practice results in gain, protocols for prevention of catheter-related infections and associated pneumonia, Mechanical ventilation, use of sedation and analgesia in the ICU, associated with weaning and inadequate use of antibiotics and nutritional support. Strategic management involves patient satisfaction, through "talent retention" (specialist nurse
maintenance) in order to achieve continuous improvement through training, in which alone it can achieve the success of an institution.
It should be noted that the technical qualifi cations of nurses must be taken into account. Theproportion of nurse/patient can be adjusted by taking into account the competencies or other health professionals.
Objective: To design basic knowledge in the area of business management applied to health, in the strategic planning approach of a nursing professional
Content: Literature review including models studied in the human knowledge area, as well as the basic requirements recommendations in the ICU as well as the structural and organizational aspects Conclusion: Professional training as a culture of prevention and the role of nurses in the development of prevention and control of infection are highlighted. Education continues with strategies to
implement more effective measures in the quest for quality of care. The basis of management is the education of the nurse and the care of the caregiver.
Catia Sofi a Gabriel Caneiras
University of Lisbon, Portugal
Title: Hospital-acquired infections by carbapenem-resistant Gram-negative bacteria: An old hospital management challenge in a new technology era
Time : 11:10-11:45
Biography:
Catia Sofi a Gabriel Caneiras has completed her graduation in Pharmaceutical Sciences (Pharm D) from University of Lisbon (Faculty of Pharmacy) and Master’s degree in Clinical Microbiology (MSc) in the Faculty of Medicine from the same university. Currently, she is a PhD student in the fi eld of Health Sciences and Technologies, specialty in Microbiology. She is working as the Healthcare Business Director and Scientifi c Director of Praxair Portugal
and she is responsible for the telemedicine development area. She is a Senior Researcher in the Department of Microbiology and Immunology at FFUL and Invited Researcher at the Institute of Environmental Health. She has
participated in more than 100 scientifi c activities, including 25 oral communications and 30 publications. She is an invited Reviewer of Journal of Medical Microbiology, Microorganisms, Journal of Clinical Medicine and International Journal of Environment and Public Health.
Abstract:
The acquisition and emergence of carbapenem resistance among Gram-negative bacteria (GNB) is a major cause of concern, since carbapenems currently represent the treatment of choice for severe infections caused by multidrug-resistant (MDR) strains producing extended-spectrum
β-lactamases (ESBL). In 2017, the World Health Organization had published a global priority pathogens list of antibiotic-resistant bacteria to help in prioritizing the research and development of new and effective antibiotic treatments. In this list, it identifi ed carbapenem-resistant Enterobacteriaceae (which includes Klebsiella pneumoniae and Escherichia coli), Pseudomonas
aeruginosa and Acinetobacter baumannii, as the top three critical threats. Although great efforts have been made to enhance epidemiological surveillance in Europe, virulence traits and molecular characterization of carbapenem-resistant isolates from some countries remains scarce. Additionally, it remains somewhat unclear how pathogenic bacteria, its resistance and virulence, have evolved in over the time and its relationship with the healthcare system changes imposed by medical technologies. All combined, this thematic can constitute an important threat to safety patients, a
signifi cative economic burden and a serious challenge to hospital management.
Sandra Abi Daher Frangieh
Lebanese University, Lebanon
Title: Communication and patient experience
Time : 11:45-12:20
Biography:
Sandra Abi Daher Frangieh has completed her Master’s Degree in Hospital Management from Lebanese University-Beirut. She is currently pursuing her PhD in the same fi eld from British International College-London and a Doctorate in Leadership and Human Ressources from USJ-Beirut. She has accomplished Post-graduate studies in Quality Management in Healthcare from USJ-Beirut and in Professional Mediation from CPM-USJ-Beirut. She is an Instructor in the Faculty of Public Health at the Lebanese University. She is the Head of Training and Development Department in a private Hospital in North-Lebanon and Quality Consultant. She has recently joined the group of national surveyors for Hospital Accreditation, project with the Ministry of Public Health - Lebanon. She is a Trainer and animates workshops related to communication skills, emotional intelligence and personal development
Abstract:
Communication and Patient Experience (Project in a Hospital): Introducing change to a healthcare institution requires more than just isolated events, but rather a continuous performance improvement cycle that includes defi ning the vision and strategy, analyzing the gap existing between desired and actual status, planning for projects and activities to reach objectives, driving the implementation plan and training staff and lastly coaching of managers and performance monitoring. Developing a professional image of staff and overall institution through communication in order to reach excellence in patient experience, provide top quality services to each patient, ensure long term
business success and enhance its branding and attractiveness in the region.
It is a transformational project that will involve many different hospital stakeholders. Its success relies on the engagement of everyone involved and a solid project management structure which would enable completion of project phases within proper deadlines, and attainment of high quality deliverables.
Yeong-tae Song
Towson University, USA
Title: Pharmacy care delivery using SMS in developing countries
Time : 12:20-12:55
Biography:
Yeong-Tae Song has earned his PhD in Computer Science from the University of Texas at Dallas in 1999. He started his career in academia from University of Arkansas at Little Rock and is currently a full professor at Towson University. He has published more than 70 conference papers and journal papers. He is currently an editor of KSII Transactions on Internet and Information System.
Abstract:
Currently in developing countries, distribution of pharmacy drugs in a controlled way can be a challenging task due to lack of medical doctors and/or adequate technology especially in rural areas. For the patients in rural areas, getting prescriptions or getting adequate drugs for their illness can be diffi cult due to aforementioned reason, so expected patient outcome in the regions
remains low. Also the patients in rural areas may try substitute medicine for their illness due to the unavailability of pharmacy drugs, so early detection of possible epidemic can be diffi cult as such treatments do not leave any related data to collect. Even if prescriptions for the patients in rural area are available, access to nearby city pharmacies is still diffi cult due to lack of adequate transportation. In an attempt to resolve such issues, we propose an approach that utilizes information technology available in rural areas of developing countries such as 2G/2.5G SMS, that is available in most of developing countries, to deliver prescription/medication to the patients. Our SMS approach includes various associated technologies such as mobile payments, method of delivery, tracing prescription status, and storing SMS based prescription/medication related conversation for a patient to a cloud
based electronic health record system after conversion to HL7 clinical document architecture (CDA) for future reference. In our approach, doctors can prescribe medication for their patients using SMS technology to any of the pharmacies listed in the pharmacy database. The pharmacy who
received prescription(s) may fulfi ll the prescription and send a text message to the patient notifying that medication is ready to be delivered. As soon as the patient chooses a delivery method, the prescribed drugs are delivered to the patient. After the delivery, a text message is sent back to the doctor notifying that the prescription is fulfi lled.